We specialize in pre-loved luxury handbags and accessories from some of the world's most sought-after fashion houses. Our selection includes iconic designers such as Chanel, Hermès, Dior, Bottega Veneta, Louis Vuitton, and other luxury brands.

Our collection is carefully curated, with each piece selected for its quality, condition, authenticity, and uniqueness.

Our collection consists primarily of vintage and second-hand designer pieces. Some items may be unworn, while others have been previously used and may show minor signs of wear.

The condition of every item is described in the individual product listing, supported by detailed photography.

Some of our pieces may be unworn or unused, but Miloura primarily specializes in vintage and pre-loved luxury items.

Please refer to the individual product description for the exact condition of each item.

No. Miloura is an independent luxury resale business and is not affiliated with, sponsored by, or endorsed by the brands featured on our website.

Authenticity is one of our highest priorities.

Every item offered by Miloura undergoes a rigorous authentication process. Our team carefully examines the item's materials, craftsmanship, construction, hardware, markings, serial details, and other characteristics. We also use advanced third-party microscopic authentication technology as part of our inspection process.

Only items that meet our authentication standards are offered for sale.

Yes. All items sold by Miloura are guaranteed to be genuine.

We do not knowingly accept or sell replicas or counterfeit products.

Yes. Every item goes through our authentication process before it is offered for sale.

If an item does not meet our standards or there is any uncertainty regarding its authenticity, we do not offer it for sale.

No. For privacy reasons, we cannot provide original invoices belonging to previous owners.

Our Miloura invoice serves as proof of your purchase of an authenticated item.

Yes. Upon request, Miloura can issue an additional certificate of authenticity for a fee of €80.

If a certificate is already available for the item at the time of purchase, we will gladly provide it.

Every product listing contains information about the item's condition, together with professional photographs.

Because our products are vintage and pre-loved, minor signs of wear may be present. We recommend carefully reviewing the product description and photographs before purchasing.

Absolutely. If you have questions about an item's condition, measurements, details, or authenticity, please contact our team and we will be happy to assist you.

Our pieces come from a variety of sources, including private individuals, fashion stylists, and retailers.

We carefully select the items we acquire and inspect them before they are offered to our customers.

If you are looking for a particular designer, model, color, or style, please fill out this form; our team will contact you (Request a Bag). We are happy to discuss specific requests and will let you know if we can assist.

No. You can place an order without creating an account.

Once your order has been successfully placed with Miloura.com, you will receive an order confirmation by email.

If you do not receive a confirmation, please contact us so we can check the status of your order.

If you need to change your order or your shipping details, please contact us as soon as possible.

We will do our best to accommodate your request, but changes may not be possible once the order has been processed or shipped.

Please contact us as soon as possible if you would like to cancel your order.

If your order has already been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

Please contact us immediately if you notice an incorrect shipping address.

If the order has not yet been shipped, we will do our best to update the address. Once the package has been dispatched, changes may no longer be possible.

Yes. You can reserve a specific item by contacting us via email at Support@miloura.com.

The item will be exclusively reserved for you for 24 hours. During this period, only you can purchase the item.

A reservation lasts for 24 hours.

Yes. You can cancel your reservation at any time by contacting us.

Once the 24-hour reservation period has ended, the item becomes available for other customers to purchase.

Yes. Miloura ships worldwide.

All international shipments are handled securely and with care.

Express shipping typically takes 1–3 business days.

Once your order has been dispatched, you can follow its progress using the tracking number provided to you.

Once your order has been shipped, you will receive a tracking number.

You can use this tracking number to follow the progress of your shipment.

Yes. Your package is insured against loss, theft, and damage until it reaches the shipping address.

Potentially. Some international shipments, particularly high-value shipments, may incur customs duties, import taxes, or other fees.

These charges are outside Miloura's control and are the sole responsibility of the buyer.

Prices displayed on the Miloura website do not include any duties or taxes that may be imposed upon import.

We offer worldwide shipping. However, certain destinations may be subject to shipping restrictions or customs requirements.

If you are unsure whether we can ship to your destination, please contact us before placing your order.

Eligible items can be returned within 14 days of receiving the delivery.

The item must be returned in the same condition in which it was received.

No. Returns are currently accepted only for customers within the EU.

Items shipped outside the EU are not eligible for return.

No. Items priced below €50 are not eligible for return or exchange.

This applies to small goods and accessories within this price range.

We therefore recommend carefully reviewing the product description, photographs, and sizing information before placing your order.

Free returns are available under certain conditions.

Please contact Miloura before returning your item so we can confirm whether your return qualifies for a complimentary return.

The item must be returned in the same condition in which it was received.

Items must not have been used, altered, damaged, or otherwise changed after delivery.

Please contact our customer service team before sending an item back.

We will provide you with the necessary return instructions and confirm whether the return qualifies under our return policy.

Yes. For an eligible return that complies with our return conditions, you will receive a refund for the full amount of your order.

Your refund will be processed after the returned item has been received and inspected.

Miloura will confirm that the item meets the applicable return conditions before the refund is issued.

Miloura accepts the payment methods available at checkout.

The available payment options will be displayed during the checkout process.

Yes. Payments are processed through secure payment infrastructure designed to protect your payment information.

Miloura does not knowingly store sensitive payment information outside the systems required to process your payment.

If your payment was declined, please first check with your bank or payment provider.

If the problem continues, please contact Miloura's customer service team and we will be happy to assist.

Your payment is processed according to the payment method selected during checkout.

For questions about products, orders, reservations, returns, or other matters, please contact our customer service team.

For reservations, you can contact us directly at Support@miloura.com.

Of course. If you would like additional information about a particular item, please contact us and our team will be happy to help.

If you need additional information or photographs of an item, please contact our team. We will do our best to assist depending on the item and its availability.

This information has not yet been specified in the Miloura materials provided. If Miloura offers gift cards, we can add a dedicated Gift Cards section with information about purchasing, delivery, redemption, and returns.

Luxury handbags require careful handling and appropriate storage.

We recommend following the care instructions provided for the specific material and avoiding products or treatments that may damage delicate leather, suede, exotic materials, hardware, or finishes.

If you are unsure how to care for your item, please contact our team before applying any cleaning or conditioning product.

Professional care or restoration may be appropriate depending on the material and condition of the bag.

If you are considering a treatment, we recommend consulting a specialist with experience handling luxury handbags.

Miloura only takes items on commission. Find more details about How Consignment Works.

This depends on Miloura's selling policy. Please contact our team before sending an item so we can advise you on the submission process.

Please contact us as soon as possible if your package or item arrives damaged.

We recommend keeping the packaging and taking photographs of the package and item so our team can investigate the issue with the shipping provider.

Please contact us with your order number as soon as possible.

We will investigate the shipment and help resolve the issue.

Please contact us immediately if you receive an item that does not correspond to your order. Our team will review the issue and provide instructions for the next steps.