Frequently Asked Questions
Everything you need to know about shipping, returns, authenticity, and ordering with Miloura.
Delivery, insurance, returns
Shipping & Returns
01How long will it take for my order to arrive?
Express shipping typically takes 1 to 3 business days. To track your shipment, please use the provided tracking number.
02Is my package insured?
Yes, your package is insured against loss, theft, and damage until it reaches the shipping address.
03Do you ship worldwide?
Absolutely, we ship worldwide! All international shipments are sent securely and with care.
Please note that some international shipments (especially high-value ones) may incur customs fees, which are beyond Miloura's control. All customs fees are the sole responsibility of the buyer. Prices listed on the Miloura website exclude any duties or taxes that may be applied upon import.
04Can I return an item?
An item can be returned to us within 14 days of receiving the delivery. The item must be in the same condition as it was received. Not only for EU countries.
Items shipped outside the EU are not eligible for return.
Return Policy for Small-Value Items (Under €50) Please note that items priced below €50 are not eligible for return or exchange. This applies to all small goods and accessories within this price range. We encourage customers to review product descriptions, photos, and sizing details carefully before placing an order.
05Is Return for Free?
An item can be returned to us within 14 days of receiving the delivery (we only accept returns within the EU; outside the EU is not eligible for return). The item must be in the same condition as it was received.
Please do understand we only accept free return under several conditions.
06Will I receive a full refund?
Yes, you will receive a refund for the full amount of your order after 2 weeks we checked if everything is alright.
Authenticity, sourcing, ordering
Payment & Order
01How can I tell if my bag is authentic?
We place great emphasis on carefully selecting each item before we commit to a purchase. All our items go through a rigorous inspection process where our team of highly skilled authenticators and advanced third-party microscopic authentication technology examine details of the condition, quality, and authenticity on a micro level.
Since authentication is a cornerstone of Miloura, all the items we offer are guaranteed to be genuine. Follow our expert handbag team to see the authentication process here.
02Will I receive an original invoice or a certificate of authenticity?
For privacy reasons, we cannot issue original invoices from previous owners. However, upon request, we can issue an additional certificate of authenticity for a fee of €80. If a certificate is available at the time of purchase, we will gladly provide it. Even without a certificate, our invoice serves as proof that you have purchased an authenticated original item.
03Where do your products come from?
This is understandably a frequently asked question. While we can't list every supplier, our items come from a combination of affluent private individuals, leading fashion stylists, and retailers. However, we are not affiliated with the brands sold on our website and cannot source new products.
04Do you sell new items?
We offer beautiful vintage pieces and unique second-hand designer classics. Some are unworn, while others have been previously used and may show minor signs of wear. You can find detailed information about the condition of an item in its description and through our professional photos.
05Do you take reservations for specific items?
Yes, you can reserve specific items by contacting us via email (Sales@miloura.com). The product will be exclusively reserved for you for the next 24 hours, during which only you can purchase the item. You can cancel your reservation at any time.
