How Consignment Works

Trust, Care & Responsibility

Dear Customers,

Welcome to Miloura. Since day one, our mission has been to support people with authenticity, elegance, and sincere care. Our Munich boutique, our online shop Miloura.com, and our growing community are supported by a dedicated team that gives its best every day.

When you choose us to sell your item, it means one essential thing: trust. Trust is not something we take for granted — it is a responsibility. We deeply understand and appreciate the confidence you place in us, and we handle your pieces with the highest level of care.

“Ask, and it will be given to you; seek, and you will find; knock, and it will be opened to you.” 

We intend to support those who truly benefit from our service. At the same time, we aim to remain fair and transparent; therefore, we cannot accept unrealistic price expectations. Whenever possible, please refer to similar pieces listed in our online shop.

What We Take Care Of

By accepting consignment items, we assume several responsibilities and risks:

• Safe storage and careful handling of your items
• Risk of wear, damage, or loss
• Authentication, photography, and premium presentation
• Online listing, visibility, and communication with potential buyers

To maintain our service quality, we kindly ask you not to submit items that clearly do not match our assortment level. This helps us support those who genuinely need our service.

Consignment Fee

Our consignment fee is 20% of the final selling price.

How It Works

1. Initial Contact

Please send us photos of the item, the receipt (if available), and your realistic expected selling price. Due to the high volume of requests, email replies may take longer — thank you for your understanding.

2. Evaluation

If the suggested price does not reflect the current market, we may not be able to respond to every individual request. Our team capacity is limited, and we want to remain fair to all clients.

3. Delivering Your Item

Once we agree on a realistic selling price, you can ship your item or bring it to our boutique:

Miloura GmbH Hochbrückenstraße 4 80331 Munich Germany

4. Consignment Agreement

Before we begin selling, we prepare a consignment agreement that is signed by both parties. This contract ensures clarity and transparency.

5. Sale & Payment

• You will be informed as soon as your item is sold.
• Payment is issued 14 days after the sale, following German consumer regulations.
• If the item does not sell within 2 months, you may collect it from our boutique.

This timeframe is required for authentication, professional photography, listing, and ensuring the right potential buyer discovers your item.

With kind regards,
Your Miloura Team

Miloura · Pre-Loved Luxury Boutique