SHIPPING
Which shipping provider is used for delivery and how much does it cost?
Miloura provides free shipping within the EU.
Does Miloura ship internationally?
Absolutely! However, international buyers are responsible for covering the shipping fees.
Is my shipment insured?
Yes, Miloura provides insurance for shipments within the EU.
Can I track my parcel?
Yes, you will receive a tracking link once your order has been dispatched.
My tracking link is not working, or I have not received a tracking number. What should I do?
Please contact our customer service team for assistance if you haven’t received your tracking number or if your tracking link isn’t working.
My parcel has not been delivered. What can I do?
If your parcel has not arrived, please reach out to our customer service team to investigate the issue.
Change of delivery address
If you need to change your delivery address, please contact us as soon as possible after placing your order.
Late dispatch upon customer request
If you need your parcel dispatched at a later date, please inform us, and we will accommodate your request.
Can I have several of my orders dispatched together?
Yes, we can combine multiple orders for shipment. Please contact our team to arrange this.
Is self-collection possible?
At this time, self-collection is not available.
Tell us which bag you’re looking for
Our expert will contact you to talk about the details of bag.
We source handpicked options based on your preferences — you only move forward with the one you truly love.
