Express shipping typically takes 1 to 3 business days. To track your shipment, please use the provided tracking number.

Yes, your package is insured against loss, theft, and damage until it reaches the shipping address.

Absolutely, we ship worldwide! All international shipments are sent securely and with care.

Please note that some international shipments (especially high-value ones) may incur customs fees, which are beyond Miloura's control. All customs fees are the sole responsibility of the buyer. Prices listed on the Miloura website exclude any duties or taxes that may be applied upon import.

An item can be returned to us within 14 days of receiving the delivery. The item must be in the same condition as it was received. Not only for EU countries.

Items shipped outside the EU are not eligible for return.

An item can be returned to us within 14 days of receiving the delivery (we only accept returns within the EU; outside the EU is not eligible for return). The item must be in the same condition as it was received.

Please do understand we only accept free return under several conditions.

Yes, you will receive a refund for the full amount of your order after 2 weeks we checked if everything is alright.

We place great emphasis on carefully selecting each item before we commit to a purchase. All our items go through a rigorous inspection process where our team of highly skilled authenticators and advanced third-party microscopic authentication technology examine details of the condition, quality, and authenticity on a micro level.

Since authentication is a cornerstone of Miloura, all the items we offer are guaranteed to be genuine. Follow our expert handbag team to see the authentication process here.

For privacy reasons, we cannot issue original invoices from previous owners. However, upon request, we can issue an additional certificate of authenticity for a fee of €80. If a certificate is available at the time of purchase, we will gladly provide it. Even without a certificate, our invoice serves as proof that you have purchased an authenticated original item.

This is understandably a frequently asked question. While we can't list every supplier, our items come from a combination of affluent private individuals, leading fashion stylists, and retailers. However, we are not affiliated with the brands sold on our website and cannot source new products.

We offer beautiful vintage pieces and unique second-hand designer classics. Some are unworn, while others have been previously used and may show minor signs of wear. You can find detailed information about the condition of an item in its description and through our professional photos.

Yes, you can reserve specific items by contacting us via email (Sales@miloura.com). The product will be exclusively reserved for you for the next 24 hours, during which only you can purchase the item. You can cancel your reservation at any time.